Store Policies & Shipping

Shipping & Delivery

Once payment is received, packages are shipped within 2-3 business days. We offer free shipping on USPS priority mail (2-3 business days, depending on location) 
and USPS First Class mail for smaller packages under $500 (3-5 business days) A tracking number will be sent to the email provided at checkout once the item has shipped. 

Order safety 

We review, verify and approve every order. All billing and shipping must be the same. Discrepancies between billing and shipping information may cause a delay. We may contact you, so a phone number must be provided with your order. Due to the high value of our items, there is an adult signature confirmation required for every purchase.

LUXURY CLOSET NY PAYMENT PLAN - Ts + Cs

Under our payment plan agreement the customer is deemed to have agreed to the following terms:

• A non-refundable 20% deposit is required for placing an item on a payment plan. 

• Payments plans are on an 6 week term only, starting from layaway date as discussed. 

• Payment plans exceeding the 6 weeks will result in an extra $15 fee weekly, for a 2 week grace period. If your item is not paid off within the given 2 weeks, we will cancel the plan and forfeiture of all money paid. 

 

Return/Refund Policy

Due to the nature of consignment and how we sell, all sales are final.

We cannot accept exchanges, returns or refunds.

If you no longer want your item, we can offer our buyout or consignment option. Send us an email at luxuryclosetny@gmail.com or message on Instagram and we will give you a quote on the item.